Frequently Asked Questions

This Agreement was last modified on 2019.

Pay by Credit Card

If you want to purchase by credit card please select the cash on delivery option (COD) to create an invoice.

You can purchase a gift card to send to our email through this link:

https://www.amazon.ca/dp/B01FRG9CKA

1) Enter the amount due from the invoice.

2) Choose delivery by email. Enter [email protected] as recipient

3) Enter your name in the from box

4) In the message box enter your order number

How Long Will it Take To Get My Package?

It usually takes 2 to 3 business days to receive your order.

What Shipping Methods Are Available?

Xpress Post 2 to 3 Business Days.

How Do I Track My Order?

We will provide you with tracking information once your order has been shipped.

How Do I Place an Order?

It’s easy to order from us:

  • Go to the shop and find the products that you want
  • Click on the products desired and choose the quantity you want, then add these to the cart
  • Once you add a product to our cart, you’ll be directed back to https://tripleloud.ca/cart. Click on “continue shopping” to add more products to your cart.
  • Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://tripleloud.ca/checkout/
  • Once at the checkout page you’ll need to login with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
  • When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
  • Once all the required fields have been filled out you can click on “Place Order.”
  • At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been received by us.
  • Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive an Xpresspost tracking number from us.
  • We only ship out packages with “signature required” upon request. Please request a “signature required” if there is a possibility of theft.

Do I Need an Account to Place an Order?

An account is not required to place an order. Customers that create account will be enrolled in our rewards program.